We do not do refunds only exchanges for store credit.
Prior to us contacting the carrier for any carrier related issues on your order, we always ensure the quality of each product. There are many possibilities that might have resulted in your products to be damaged in the transit.
We want to make this right! Please email us directly with the following info:
Email: support@jbeesubs.com
Your name
Phone Number
Order Number – located on your order confirmation email
*If a damaged item, picture of the product is required
Please allow us 3-5 business days to process your claim and you will receive a status update.
Thank YOU for allowing our small business to grow yours!